Return & Refund Policy

The returned goods/products will be checked with the receipt / invoice together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. ScanArt will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, customer will received their refund within 7 working days after the confirmation. For warranty replacement, please allow a standard processing time of 3 - 4 weeks upon receiving the defective products.

 

Before sending back to us, kindly drop us an email at inquiry@scanart.com.my first, and we will assist you by giving you further instructions.

 

Please contact us at inquiry@scanart.com.my or WhatsApp us at +6016-216 7700 if you have any questions or doubts.

 

Detailed Return / Exchange / Refund / Cancellation Policy:

  1. Customer may request for the return or exchange of the Products within seven (7) days from the date on which the Product is delivered. The related laws and regulations, shall prevail over the terms of the transaction provided by us (ScanArt) in connection with general matters relating to the return of the Products; provided, however, customer may not be entitled to request return or exchange in any of the following cases:
    • The Product is damaged due to a cause attributable to Customer;
    • The value of the Product has been significantly reduced due to the use or partial consumption thereof by Customer;
    • The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
    • The package of the reproducible Product is damaged;
    • There are other reasonable grounds based on which Customer may not be entitled to request for refund or exchange.All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
       
  2. In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
     
  3. In the event the request for exchange is made and we (ScanArt) do not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as return of the Products.
     
  4. Customer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, we shall be responsible for round-trip delivery costs of such defective Products.
     
  5. Any refund of the Products, for which the payment has been made by credit card, shall be made only by cancelling the credit card transaction, and shall not be made in cash; provided, however, that the refund of the delivery charge (in the case of bundle delivery) may be made in Cash after the relevant purchase has been finalized.
     
  6. Customer may cancel his or her purchase before the Product is delivered. If the request for cancellation is made while the Product is being delivered, such request shall be processed through the return procedure (not through the cancellation procedures). Kindly contact us at inquiry@scanart.com.my for further instructions.
     
  7. Any request for cancellation, which is registered after the payment has been completed, shall be completed immediately.
  8. Any request for cancellation, which is made while the Product is being prepared for delivery, shall be completed immediately in principle; however, to the extent that the relevant Product has been already dispatched, customer shall be responsible for the round-trip delivery charges.